Gambling should be a fun form of entertainment — not a source of stress or problems. At jom88, we believe the best kind of fun comes with awareness and self-control. This page is our complete guide to help you stay in the safe zone.
Our Core Principles
We have built a range of protection tools directly into the platform so you always have full control over your gambling experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, the jom88 system automatically blocks any additional deposits until the limit period resets — no need to contact support.
The jom88 platform comes with playtime notifications that you can set yourself. When the time limit is reached, the system will display a warning so you stay aware of how long you have been playing and can take a necessary break.
Need a break from the platform? Use the Self-Break feature to block access to your account for 24 hours, 7 days, 30 days, or a duration of your choice. During this period, your account will be inaccessible and no marketing communications will be sent.
If you feel you need a more drastic step, the Self-Exclusion feature allows you to permanently block your account. This request is processed by our team within 24 hours and cannot be reversed for a minimum period of 6 months.
Track your own gaming patterns through your personal dashboard on jom88. View total playtime, deposit and withdrawal trends, and win/loss statistics — all in one easy-to-read overview.
The jom88 support team is trained to assist members who need guidance on responsible gaming. Reach us via live chat anytime — we respond with full empathy and complete confidentiality.
Responsible gaming is an approach that ensures betting activity remains a healthy, controlled form of entertainment — not a habit that disrupts your daily life, personal relationships, or finances.
In Malaysia, many people enjoy various types of online gaming as a way to unwind after work. This is perfectly normal and acceptable, as long as it does not interfere with more important priorities in life such as family, work, and health.
Jom88 takes a proactive approach to this. We are not simply a gaming platform — we also take responsibility for ensuring every member has access to the information, tools, and support needed to play safely. This includes integrated betting limit technology, behavioural monitoring systems, and a specially trained support team.
Responsible gaming does not mean you cannot have fun or take reasonable risks — it means doing all of that with full awareness, self-control, and within the financial limits you can afford.
Gambling addiction often develops slowly and goes unnoticed. It is important to recognise the early signs so preventive steps can be taken before the problem becomes more serious. Use the "traffic light" guide below as an easy way to assess your situation:
Playing within a set budget, stopping when wins or losses reach your limit, staying emotionally unaffected, and being able to stop easily when needed.
Occasionally exceeding your budget, playing longer than planned, thinking about gambling outside the platform, or using gambling to escape stress.
Unable to stop even when you want to, going into debt to play, hiding activity from family, neglecting responsibilities, or playing with money meant for daily essentials.
If you find yourself in the yellow or red category, do not wait. Contact the jom88 support team or refer to the professional help resources we have listed in the section below. The first step is the hardest — but it is also the most important.
Answer the questions below honestly. If your answer is "yes" to three or more questions, we encourage you to speak with someone you trust or contact jom88 support:
Do you often think about gambling during other daily activities — such as at work, while eating, or before going to sleep?
Do you find yourself gambling with increasing amounts of money to get the same level of excitement as before?
Have you ever tried to stop or cut back on your playtime but failed, or felt restless and irritable when attempting to do so?
Do you gamble to escape problems, feelings of sadness, guilt, anxiety, or stress?
Have you ever lied to family or friends about how much time or money you have spent gaming?
Has gambling caused problems with your family, friends, work, or financial situation?
Have you ever played with money that should have been used for important needs such as rent, bills, food, or loan repayments?
All responsible gaming tools on jom88 are accessible directly from your account settings — no need to contact support to activate them. Here is a quick guide on how to use them:
Login → Go to "Account Settings" → Select "Betting Limits" → Choose period (daily/weekly/monthly) → Enter limit amount → Confirm. The limit takes effect immediately.
Login → "Account Settings" → "Play Time Limit" → Select the alert duration (e.g. 1 hour, 2 hours) → Save. A notification will appear when the limit is reached.
Login → "Account Settings" → "Take a Break" → Select break duration → Confirm your choice. The account will be blocked immediately and all active sessions will be ended.
Contact live chat support → Request Self-Exclusion → Our team will process it within 24 hours. You will not receive any marketing communications during this period.
Login → "Game History" → Filter by date → View a full report including play time, deposits, withdrawals, and betting records.
Click the "?" icon at the bottom corner of the platform → Select "Live Chat" → State your needs. Our team is available 24 hours a day, 7 days a week, including public holidays.
Jom88 has a zero-tolerance policy toward users under the age of 18. This platform is for adult entertainment only, and we take this responsibility very seriously.
The protective measures we have implemented include:
Guide for parents and guardians: If you have children at home, we encourage you to use parental control software and ensure your device passwords are not shared. If you suspect your child has registered on an online platform, please contact us immediately and we will investigate promptly.
More information on parental control software you can use:
If you or someone you know needs more help than we can provide, there are several professional organisations in Malaysia that offer free and confidential support:
Talian Kasih 15999
National Social Welfare Department — provides counselling and social service referrals including gambling addiction support. Operating 24 hours.
Befrienders Malaysia
A volunteer organisation providing non-judgmental emotional support and a listening ear for those facing distress. Available 24 hours.
Gamblers Anonymous Malaysia
A community-based 12-step program for those struggling with gambling addiction. Meetings are held regularly throughout Malaysia.
Psychiatric Specialist Hospitals
Government hospitals across Malaysia offer psychiatric services including behavioural addiction treatment. Ask your family doctor for a referral letter.