At jom88, your privacy is more than a legal obligation — it is a genuine commitment. This document transparently explains how we collect, use, store, and protect your personal data every time you use our platform.
Our Privacy Commitment
We invest in industry-grade security infrastructure to keep your personal data protected at every stage of platform use.
All data transmitted between your device and jom88's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions. None of your information can be intercepted while in transit.
Our Know Your Customer (KYC) process is designed to protect you from unauthorised account use. Your verification documents are stored securely and accessed only by authorised personnel.
Jom88 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we respect the trust you place in us.
Your data is stored in enterprise-grade data centres with multi-layered backup systems. Security monitoring runs 24/7 to detect and neutralise cyber threats before they cause any impact.
All data management operations at jom88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We regularly review our policies and practices to ensure full compliance with current legal requirements.
Through your account settings, you can manage your privacy preferences, review the data we hold, update your personal information, or request account deletion at any time — with no bureaucratic barriers.
Jom88 is a licensed and trusted online entertainment and gaming platform. We understand how important privacy is to every one of our members, especially when it involves personal and financial information. This Privacy Policy was crafted not merely to meet legal requirements, but as a reflection of our core values — trust and transparency.
This document details: what personal data we collect, why we need it, how we use it, who we share it with (if anyone), and what rights you have over that data. We encourage you to read this document carefully in full.
This policy applies to all users who access the jom88.pro website, use the jom88 mobile app, or interact with any of our services — including but not limited to account registration, deposits, withdrawals, and all gaming activities.
For the purposes of this Privacy Policy, "personal data" refers to any information that can be used to identify you directly or indirectly, such as your name, email address, phone number, financial information, and device IP address.
Jom88 collects various types of personal data from our users, depending on how you interact with the platform. Below is a detailed breakdown of the data collected:
2.1 Data You Provide Directly
2.2 Data Collected Automatically
| Data Category | Example | Legal Basis for Processing |
|---|---|---|
| Identity | Name, date of birth, IC/passport | Contractual requirement & legal obligation |
| Contact | Email, phone number | Contractual requirement & legitimate interest |
| Financial | Bank account, e-wallet | Contractual requirement & AML compliance |
| Technical | IP, device, browser | Legitimate interest (security) |
| Usage | Game history, clicks | Legitimate interest (service improvement) |
Jom88 uses your personal data responsibly and only for legitimate purposes. We never use your data for purposes unrelated to platform operations or without a solid legal basis.
The primary purposes for which your data is used are as follows:
Jom88 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may need to share your data with the following categories of parties under limited and controlled circumstances:
All third parties that receive your data from jom88 are bound by contractual agreements requiring them to protect that data to a standard at least equivalent to our own. We do not permit third parties to use your data for their own purposes outside the scope of services they provide to us.
Protecting your personal data is the highest technical and operational priority at jom88. We have implemented a comprehensive, multi-layered security system to ensure your data is protected at all times:
While we take all reasonable and responsible steps to protect your data, no system can guarantee absolute security. In the event of a data breach that affects the security of your information, we will notify you within the timeframe required by law and take immediate action to limit any damage.
Jom88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our retention policy is as follows:
When the retention period expires or you submit a valid deletion request, we will securely delete or destroy the data using methods that ensure it cannot be recovered. In cases where immediate deletion is not possible (for example, data stored in backup systems), the data will be isolated and protected until secure deletion can be carried out.
Jom88 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and understand how users interact with our services.
Types of cookies we use:
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jom88's internal policies, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data under certain circumstances
Restrict the processing of your data under certain circumstances
Receive your data in a structured, machine-readable format
Object to the processing of your data for direct marketing purposes
To exercise any of the above rights, please contact our support team via the in-platform live chat. We will process your request within 30 business days. For complex requests or those involving large volumes of data, we may require up to 60 days and will notify you of the extended timeframe.
Jom88 is a platform intended exclusively for adult users aged 18 years and above. We take the protection of children's privacy extremely seriously and maintain a zero-tolerance policy against registration by underage individuals.
We implement the following measures to prevent access and data collection from minors:
If we discover or are notified that we have collected personal data from someone under the age of 18 without valid parental consent verification, we will take immediate steps to delete that data and close the relevant account. If you believe we may have inadvertently collected data from a minor, please contact us immediately.
Jom88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform enhancements. We are committed to being transparent about any such changes.
When we make material changes to this policy, we will:
We encourage you to review this page periodically to stay informed about how we protect your personal data. Your continued use of the jom88 platform after any amendments take effect will be considered your acceptance of those changes.
If you disagree with any amendments made, you have the right to stop using the platform and request account closure through our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist.
You can reach us via:
We aim to respond to all privacy-related inquiries within 3 working days. For more complex cases involving data access or deletion requests, we will acknowledge receipt of your inquiry within 24 hours and provide a full response within 30 days.